Founded in 1976, L’Occitane is a world-renowned brand specializing in natural cosmetics and perfumes.
Challenges and objectives
- To fuel its international expansion.
- Manage its network of stores across more than 100 countries through an all-encompassing, innovative management solution.
Deployment
- Global view of worldwide operations
- Rapid time to market Omnichannel integration
- CRM
Qualitative results
- Improved merchandising, sales and customer relationship management
- unified the group’s retail processes into a single core model. Omnichannel integration optimisation
- Inventory management
- In-store mobility.
- All localized for each country’s language, tax and regulations
- Ensured L’Occitane can intensify its customer-centric approach for stronger customer loyalty.
