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At a Glance

10486 +

Stores worldwide using the in-store app

100

Employees worldwide

10

Years of R&D

2 Bn

orders fulfilled every year

20% +

Turn Over worldwide

25

Countries

Mission:​

To make it easier for consumers and B2B companies to access and purchase products. Whether it’s customer journeys, logistics, omnichannel solutions, shopping experiences, or inventory optimisation, we help retailers and manufacturers globally to: Sell faster, sell better, sell for less cost.

OneStock is the only omnichannel solution provider to have such a large number of customer references.

What is it so important to have a good OMS?

  • 43% have used social media platforms to share their displeasure at a poor delivery experience with others
  • 50% abandon online shopping baskets if delivery choices on offer are unsatisfactory
  • 60% will buy their goods from one online retailer over another if they offer more convenient delivery options

ONESTOCK MAIN FEATURES

DELIVERY PROMISE

  • Offer a high quality service
  • Offer choice
  • Be transparent
  • Be understandable
RESERVE AND COLLECT
  • Reserve & Collect in the OMS and in the backoffice
  • In-store execution
  • Integration with the e-commerce website
FUTURE STOCK
  • Avoid stock outs
  • Use Future Stock to sell to customers that are willing to wait for the delivery of their order
  • Selling products without Having to store them
RETURN MANAGEMENT
  • Call center returns
  • Pre-printed returns
  • Self-service returns
  • Direct returns
  • In-store returns
STORE FULLFILMENT
  • Prepare more orders
  • Simplify Ship from Store processes
  • Optimise preparation time for your sales staff
  • Take inspiration from warehouse methods to improve store operations
  • Adapt your picking steps

CLIENTELING

  • In-store appointments
  • Personal stylist

Zoom on the
DELIVERY PROMISE

CHALLENGE: synchronize the product availability with delivery modes and delivery times

ADVANTAGES

  • Publish reliable inventory information
  • Improve your conversion rate
  • Provide accurate delivery times
  • Stand out from your competitors
  • Re-invent the online shopping experience
  • Offer modern omnichannel scenarios

 Fully integrated Delivery Promise based on order size and weight

OneStock is the only solution provider that takes into consideration an order’s size and weight. The solution selects the best carrier available to transport the items and communicates an exact date of delivery to the customer.

  Same Day Delivery

OneStock’s Delivery Promise ensures a frictionless shopping journey with a same-day delivery option.

100% fullfilment avoids customer frustration

With One stock

Returns are possible anywhere

Increased returns options improves customer satisfaction

Returns processes are simplified for your in-store and warehouse teams

Better relocation of returned items

More cross-sell or exchange opportunities with in-store returns

Fully optimised customer experience

Importance of a good return management

 

20 to 30% of items ordered online are returned

  • 68%

of shoppers check a brand’s returns policy before buying

  • 46%

of consumers abandon a purchase because of the retailer’s returns policy

  • 95%

of customers say a smooth returns process will build loyalty