LVMH is home to 75 distinguished Houses rooted in six different sectors.

Challenges and objectives:

  • Better control of the international Delivery Promise in order to offer richer services on the e-commerce front
  • Equip customer service with tools to deliver an optimal customer experience
  • Offer an online shopping experience that meets their customers' requirements (product availability, delivery methods)


  • OMS
  • Unified Stock
  • Order Orchestration
  • Delivery Promise
  • Ship From Store
  • Same-Day Delivery
  • Unified Click & Collect

Quantitative Results:

2-3 times more products available to sell on the e-commerce site
Better delivery methods and better Delivery Promise
50% of online orders are fulfilled by shops
39% of customers don’t return to a website after a negative experience.
43% of customers share their opinions on social media in the case of a negative delivery experience.
50% of customers abandon their online basket when the delivery options shown are not satisfactory.