LVMH is home to 75 distinguished Houses rooted in six different sectors.
Challenges and objectives:
- Better control of the international Delivery Promise in order to offer richer services on the e-commerce front
- Equip customer service with tools to deliver an optimal customer experience
- Offer an online shopping experience that meets their customers' requirements (product availability, delivery methods)
Deployment:
- SGD
- Unified Stock
- Order Orchestration
- Delivery Promise
- Ship From Store
- Same-Day Delivery
- Unified Click & Collect
Quantitative Results:
2-3 times more products available to sell on the e-commerce site
Better delivery methods and better Delivery Promise
50% of online orders are fulfilled by shops
39% of customers don’t return to a website after a negative experience.
43% of customers share their opinions on social media in the case of a negative delivery experience.
50% of customers abandon their online basket when the delivery options shown are not satisfactory.
